We have different cancellation policies depending on whether you paid for parking in advance or on arrival at a car park. If you have driven to a car park and paid on the spot, please see the ‘Drive-up cancellation policy’ below. All bookings made in advance are covered by the ‘Pre-booked parking cancellation policy’.
Complaints must be raised with Event Support Team within 24 hours after the booking starts, any enquiries sent after the 24 hours, will not be processed.
Any refund requests made before the booking starts will need to provide the appropriate reasoning for cancellation and this will then be looked into further by our cancellation team - this can take up to 10 working days.
Where necessary, Event Support Team will follow the appropriate club in regards to any refunds/transfers in line with any cancelled games.
Otherwise pre-booked parking tickets are non-refundable and non-transferable. If the Official Club cancels the fixture, the driver will always receive a refund
For payments made on the spot in car parks, we operate a no refund policy - as the parking session is already underway once you have paid.
If you feel you have been charged unfairly, please contact info@estuk.co.uk with the location ID, number plate, amount paid and details of the circumstances.